FAQ
The questions we get asked most often. Can't find what you need? Just get in touch — WhatsApp is fastest.
Do I need to book an appointment?+
It's best to get in touch first via WhatsApp, email, or phone so I can give you an idea of timing before you bring your bike down — this helps me plan around any bigger jobs already in progress.
How long will my repair take?+
It depends on the job and how busy the workshop is at the time — a quick adjustment might be done same-day or even while you wait, while a full service or rebuild will take longer, especially during spring and summer. I'll always give you a realistic estimate when you drop your bike off. I aim to complete most jobs within a week.
Do you offer collection or delivery?+
Not during spring and summer, my busiest months — please bring your bike to the workshop and collect once it's ready. Outside those months it's normally not a problem at all, so just ask.
How do I bring my bike ready for service?+
Please bring it clean, with any easily removed accessories taken off first — things like locks, lights, and bags. Bottle cages are fine to leave on, just please remove any bottles. If the bike arrives excessively dirty, an additional cleaning charge may apply.
What types of bikes do you work on?+
Road, mountain, city, children's bikes, and legitimate e-bikes (mechanical side only). I also work on Di2 and other electronic groupsets.
Can you work on my e-bike?+
Yes, for the mechanical side — brakes, gears, wheels, servicing, and so on. I don't carry out motor diagnostics or work on Bosch/Shimano electronics, and strictly no DIY e-bike work is undertaken.
Do you fit parts I've bought myself?+
I'm happy to fit brand-new parts you've sourced yourself if you're not confident doing it. I reserve the right not to fit second-hand parts that aren't fit for purpose or compatible.
How much will my repair cost?+
Check my Service Costs page for a full breakdown of labour prices, and my Service Packages page for the Bronze/Silver/Gold full-service tiers. My minimum charge is £7.50. All prices are labour only — parts costs are additional.
Can you give me a quote without seeing the bike?+
Not usually, no — things like wheel truing, worn parts, or anything with a bit of damage really need a proper look in person before I can give an accurate price. A description over the phone or a photo can only tell me so much. The prices on my Service Costs page are a solid guide, but bring it down and I'll confirm before starting any work.
Do your service packages include parts?+
No — all packages exclude parts. If anything needs replacing during a service, I'll always let you know the cost before going ahead.
How can I pay?+
Cash or card — whichever's easiest for you.
How much to fix my old bike that's been left outside for years?+
Honestly? Probably more than it's worth. A bike that's been left outside for years usually needs new tyres, chain, cables, and grips all at once — by the time that's added up, you're often looking at £100–£150 in parts and labour on a bike that might fetch £20 on Facebook Marketplace.
If it's got sentimental value or you just want it done regardless of cost, I'm happy to take a look. But if it's purely about getting a working bike for the least money, it's honestly often cheaper to put the money toward a different secondhand bike instead.
Where are you based?+
Hecadeck Lane, Nether Broughton, LE14 3EZ — serving Melton Mowbray and the surrounding villages. Please note this is a one-way road.
What are your opening hours?+
Monday–Friday, 9am–5pm, and Saturday 9am–12pm.